Diagnosis and intervention 2.0: Possibilities of online methodology in social work
Abstract
Through this article we reflect about the benefits of using Internet and virtual tools in the process of diagnosis and intervention in social work. In the first place we describe some of the main tools used in online research that could be involved in the process of social diagnosis. Later on; we analyze the use of some of them in the design and development of socio-communitarian projects. Similarly; we propose a categorization that classifies the forms of communication; diagnosis and intervention based on the possibilities of the virtual tool used and the position of the actors involved in the process of social transformation. Therefore; we would find the following categories: “One to one”; “One to All” and “All in All”. To illustrate what is theoretically argued; and that is explicit in the text; the authors provide different experiences framed in their own reflective practice.The objective of this work is contributing to the methodological and epistemological debate that is currently surrounding the discipline of social work; as well as continuing with the reflection about the incorporation of these virtual tools in improving the design and development of the daily practice of the social intervention professionals.
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