Read the citizens’ letters between the lines. Analysis of correspondence sections in five Cuban newspapers
Abstract
Citizen correspondence sections (letters from readers) constitute a singular element in the communication arsenal of the press media. This research quantitatively analyzes the content of these exchange spaces with recipients in five Cuban newspapers —Granma, Juventud Rebelde, Trabajadores, Guerrillero, and Mayabeque— during the second semester of 2018. For this, said content was divided into two categories: complaints from citizenship and responses from institutions, of which a set of eleven indicators / variables were examined. The results show interesting aspects of the link between the population and public institutions on the Island, a context in which officially recognized communication is controlled in its entirety by the Communist Party of Cuba [PCC], the only legal one since 1965.
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