Student’s expectations and quality of services offered by University of Sevilla

Abstract

The aim of this article is to present a differential analysis about the expectations of students from the University of Seville (Spain), according to branches of knowledge, grouped in personal, university, curriculum, and teaching dimensions. Contributions have been collected from a questionnaire administered to 1082 students from the areas of humanities, bio-medical, economic-legal and scientific-technical, through an analysis of variance to compare average (assuming equal variances and Scheffé and Tukey tests). Average values of each branch have been contrasted, in order to determine whether the observed differences are statistically significant. The results obtained show that the personal and university dimensions are valued in a similar way in the four branches of knowledge, while the curriculum dimension received a higher value in degrees related with bio-medical, and teaching received a higher value in degrees of humanities. Finally, results show strengths and weaknesses in the considered dimensions and allow obtaining conclusions from which it is possible to derive indicators of interest for the improvement of the university community.