The perception of local communities about the communication of mining companies in crisis and post-crisis situations: the cases of Mariana and Brumadinho, in Brazil

os casos de Mariana e Brumadinho, no Brasil

DOI: https://doi.org/10.5209/esmp.87187
Keywords: crisis communication, local communities, industrial disasters, information sources, questionnaire survey

Abstract

This article is part of the strategic communication studies associated with organisations’ communication in their relationship with local communities. A quantitative method is used with a questionnaire survey, applied to a probabilistic sample of strata, to assess the perception of local communities affected by the industrial disasters of Mariana and Brumadinho about communication in crisis and post-crisis situations undertaken by the companies that blame for the disasters. The results show that local communities attribute responsibility for the crisis to mining companies, refute their response strategies and do not trust the information provided by companies, which is reflected in the poor use of their media and communication channels as a source of information. The results also show that local communities prefer to resort to the media and the work of journalists to find out about disasters.

Downloads

Download data is not yet available.

Author Biographies

Clésio Admar Teixeira, Universidade de Lisboa, Instituto Superior de Ciências Sociais e Políticas

PhD in Communication Sciences (2022) and Master in Communication Sciences, in the speciality of Strategic Communication (2017), pelo Instituto Superior de Ciências Sociais e Políticas, da Universidade de Lisboa (Portugal). Bachelor in Social Communication - Journalism (1988), from the Universidade Federal de Juiz de Fora (UFJF). He is currently production director at the Federal Center for Technological Education of Minas Gerais (CEFET / MG).

Sonia Pedro Sebastiao, Universidade de Lisboa, Instituto Superior de Ciências Sociais e Políticas, Centro de Administração e Políticas Públicas (CAPP/FCT)

PhD in Social Sciences, in the specialty of Communication Sciences (2008) and Master in Political Science (2004). Full Professor of Communication Sciences at Instituto Superior de Ciências Sociais e Políticas, of the Universidade de Lisboa. Executive President of the Research Center CAPP/FCT.

View citations

Article download

Crossmark

Metrics

Published
2023-06-09
How to Cite
Teixeira C. A. y Sebastiao S. P. (2023). The perception of local communities about the communication of mining companies in crisis and post-crisis situations: the cases of Mariana and Brumadinho, in Brazil: os casos de Mariana e Brumadinho, no Brasil. Estudios sobre el Mensaje Periodístico, 29(2), 369-381. https://doi.org/10.5209/esmp.87187
Issue
Vol. 29 No. 2 (2023): Monográfico: Comunicación de riesgo y emergencias: análisis de estrategias y discursos en la era digital
Section
Studies

License

In order to support the global exchange of knowledge, the journal Estudios sobre el Mensaje Periodístico is allowing unrestricted access to its content as from its publication in this electronic edition, and as such it is an open-access journal. The originals published in this journal are the property of the Complutense University of Madrid and any reproduction thereof in full or in part must cite the source. All content is distributed under a Creative Commons Attribution 4.0 use and distribution licence (CC BY 4.0). This circumstance must be expressly stated in these terms where necessary. You can view the summary and the complete legal text of the licence.