Linguistic mitigation in Spanish digital reviews of hotels and restaurants
Keywords:
Mitigation, digital discourse, tourism, facework, politeness
Abstract
In this paper we present the results of a quantitative-qualitative analysis of linguistic mitigation in a corpus of reviews about Spanish hotels and restaurants published on the main web pages dedicated to managing reservations of this type of service. The study is based on the assumptions of pragmatics and discourse analysis and aims at detecting different types of mitigation, as well as their relationship with politeness and facework strategies carried out by customers and businesspersons.Downloads
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Published
2018-02-22
How to Cite
Mancera Rueda A. (2018). Linguistic mitigation in Spanish digital reviews of hotels and restaurants. Círculo de Lingüística Aplicada a la Comunicación, 73, 53-76. https://doi.org/10.5209/CLAC.59059
Section
Thematic section
License
In order to support the global exchange of knowledge, the journal Círculo de Lingüística Aplicada a la Comunicación is allowing unrestricted access to its content as from its publication in this electronic edition, and as such it is an open-access journal. The originals published in this journal are the property of the Complutense University of Madrid and any reproduction thereof in full or in part must cite the source. All content is distributed under a Creative Commons Attribution 4.0 use and distribution licence (CC BY 4.0). This circumstance must be expressly stated in these terms where necessary. You can view the summary and the complete legal text of the licence.
