State of the art and new perspectives in the evaluation of the perceived service quality in online media
Keywords:
online media, perceived quality, web 2.0, online journalism
Abstract
The online media due to the environment, in which they operate, are constantly expanding and evolving, so it is advisable for companies that participate in the same assessment systems perceived quality according to these developments. Therefore, it is essential to complement the basic methods for measuring the perceived service quality with parameters that can gain a competitive advantage over other online media.Downloads
Download data is not yet available.
Article download
Crossmark
Published
2014-02-03
How to Cite
Hernández Soriano F. y Cristóbal Fransi E. (2014). State of the art and new perspectives in the evaluation of the perceived service quality in online media. Historia y Comunicación Social, 18, 15-27. https://doi.org/10.5209/rev_HICS.2013.v18.44222
Section
Articles
License
In order to support the global exchange of knowledge, the journal Historia y Comunicación Social is allowing unrestricted access to its content as from its publication in this electronic edition, and as such it is an open-access journal. The originals published in this journal are the property of the Complutense University of Madrid and any reproduction thereof in full or in part must cite the source. All content is distributed under a Creative Commons Attribution 4.0 use and distribution licence (CC BY 4.0). This circumstance must be expressly stated in these terms where necessary. You can view the summary and the complete legal text of the licence.
