Digitalization process of the foreign service of Mexico and Spain: Challenges and opportunities

Abstract

With respect to diplomacy, the last twenty years have been characterized by drastic changes in the forms and development of international relations between nation-states, mainly due to globalization, the emergence of new international actors and the technological boom in the field of study. The foreign chancelleries have incorporated as a priority in their agendas the implementation of modern technologies to their programs and objectives. The objective of this study is to analyze the digitalization process of the foreign services of Mexico and Spain, the challenges and benefits that the digitalization of their external services has for both countries. It will also examine the strategies that have been put in practice and the results that have been obtained as a result of these. Therefore, it is interesting to carry out this study because knowing where this digitalization is will facilitate the improvement and streamlining of this in both countries.