La contribución del turismo al desarrollo integral de las sociedades receptoras. Aspectos teórico-metodológicos

Abstract

Measuring quality in tourism requests to study not just tourists’ satisfaction with different services —total quality— but tourism’s contribution to sustainable and integral development in host societies. Global quality is made of those two dimensions. Contributions to development (whose final goal should be an increase in general welfare of host societies) should be measured by the way in which they enrich different areas or subsystems of social structure and their respective types of capital: social, symbolic, human, financial, infrastructural, heritage-related and environmental.