Experts by Experience and by Profession. Views of Professional Practice in Primary Care Social Services

Abstract

This article has been developed as part of a larger research work on indicators of quality in Social Services, aimed at integrating the perspective of users and professionals on the quality of Primary Care Social Services (PCSS). Following a qualitative approach with exploratory purposes, based on in-depth interviews with users and focus groups with usersand focus groups made up of professionals, the results reflect their vision of professional practice in the PCSS and specifically on the skills, attitudes and qualities needed. The work shows that, even with differrent experience, positions and roles, each have a shared perspective on the professional practice required in the PCSS, in which interpersonal communication skills and the willingness or attitude in the relationship are key elements. Agreement exists that the personal qualitie considered are a facilitator for interaction, but the professionals emphasize that if they are not accompanied by training, they do not guarantee quality of professional practice. The findings of this study may be useful for the design and review of the processes of training and recruitment of professionals.