El aprendizaje de las competencias sociales en las actividades de servicios

Abstract

This article objective is double. First, an approach to the ways of training of the social skills in the productive activities of services. These skills activate with the consumers or clients, but this research is complex because these social skills display a low level of formalization. There are some ways of training (employees, company, consumers), and I’m going to talk about them. Secondly, an approach to the quantitative importance that the social skills have in the Spanish productive structure.