El abordaje de las emociones en las organizaciones: luces y sombras

Abstract

This articles discusses the new tendencies and trends of organisations in their management of personnel. These new methods now tend to take people’s emotions into account, and therefore also the subjectivity of workers. The article firstly describes the economic and structural changes which are taking place and which have an effect on organisational models. It then goes on to describe the transition in the management of personnel from human resources towards personal development which includes a strong element of the management of emotions. Secondly, the article outlines the negative side of emotions, such as work-related stress and emotional demands, which now form part of the workload. This is in direct contrast to the everything is possible discourse which currently predominates in the area of personal development in many organisations. Thirdly, the article goes on to present the training and coaching services available in order to generate the skills necessary to manage workers’ emotional needs. Finally, the article tackles the limits and challenges which arise in while working with people’s emotions in organisations.