Validation of a questionnaire to assess the quality of care in Podiatry

Abstract

Objectives: This study constructs, pilot and validate a questionnaire to evaluate perception´s quality of care in the specific context of Podiatry.

Methods: We prepared a questionnaire on quality of care received in Podiatry, with 27 items grouped into three areas: quality of care, benchmarks and socio-demographic information, based on theoretical models of service quality. The dimensions that are explored are accessibility, courtesy, communication, responsiveness, security and tangibility. A pilot study of 30 questionnaires was carried out, with subsequent analyses of psychometric properties of validity and reliability using principal components factor analysis and calculation of Cronbach’s alpha.

Results: The adequacy test Kaiser-Meyer Olkin was 0,852 and Bartlett’s test of sphericity was of 1194.158. An cumulative variance of 63,804%. Cronbach’s alpha was 0, 910. Ranking in six factors consisting of several items: Clinical Aspects, Information, and facilities management, access and waiting times.

Conclusions: We present a questionnaire that has guarantees of validity and reliability to assess the perception of quality of care in the specific context of Podiatry. The designed questionnaire is a useful tool for developing and implementing further studies in similar contexts as possible to ours including other podiatric university clinics. Its implementation will allow us to know strengths and weaknesses related to the quality of Care received in Podiatry.