El aprendizaje de las competencias sociales en las actividades de servicios
Keywords:
Social skills, Emotional work, Training, Services, Company
Abstract
This article objective is double. First, an approach to the ways of training of the social skills in the productive activities of services. These skills activate with the consumers or clients, but this research is complex because these social skills display a low level of formalization. There are some ways of training (employees, company, consumers), and I’m going to talk about them. Secondly, an approach to the quantitative importance that the social skills have in the Spanish productive structure.Format
Crossmark
Published
2009-08-25
How to Cite
Marrero Rodríguez, J. R. (2009). El aprendizaje de las competencias sociales en las actividades de servicios. Cuadernos de Relaciones Laborales, 27(1), 201-223. https://revistas.ucm.es/index.php/CRLA/article/view/CRLA0909120201A
Section
Articles
License
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