Theoretical and methodologial framework for the qualitative validation of an explanatory model of social responsibility in cooperative societies

Abstract

This paper presents a theoretical framework and a methodological proposal for qualitative validation of a model explaining Social Responsibility in Cooperative Societies. The main variable of analysis, called Orientation to Social Responsibility in Cooperatives (OSRCOOP), is not directly observable, and it is necessary to measure it through a set of indicators. Likewise with the other strategic variables with which OSRCOOP is related to the model we propose (member satisfaction, innovation, quality of service and cooperative outcome or performance). For validation of the indicators we use a qualitative methodology based on the assessment and agreement of a group of experts who, by application of the Delphi technique, will work together to achieve a single and agreed definition. From its views and recommendations the necessary changes will be implemented in order to unify the criteria from the various experts. As a result a consensus scale for each variable of the proposed model will be obtained. This unanimity in the opinions in the final result will be the basis for further quantitative treatment of the proposed conceptual model.