Citizens’ attitudes toward public services. Satisfaction in 2009-2011

  • Vanesa Rodríguez University of Oviedo
  • Gabriel Pruneda University of Oviedo
  • Begoña Cueto University of Oviedo
DOI: https://doi.org/10.5209/rev_POSO.2014.v51.n2.43561
Keywords: citizen services, satisfaction, crisis, political orientation

Abstract

The aim of this paper is to study the recent changes on citizens’ satisfaction with the performance ofpublic services, in the period 2009-2011 in Spain. Using data from the surveys on Quality of PublicServices, developed by the Sociological Research Center jointly with the National Agency for theEvaluation of Public Services and Quality of Services, our results show that the level of satisfactionhas slightly increased, which seems to display a greater tendency to positively value public servicesduring economic retrenchment. A major determinant of high satisfaction is self-reported ideology.Besides, immigrants display higher levels of satisfaction than Spaniards.

Author Biographies

Vanesa Rodríguez, University of Oviedo

Profesora Asociada

Departamento de Sociología

Begoña Cueto, University of Oviedo

Profesora Titular

Departamento de Economía Aplicada

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Published
2014-08-05
How to Cite
Rodríguez, V., Pruneda, G., & Cueto, B. (2014). Citizens’ attitudes toward public services. Satisfaction in 2009-2011. Política Y Sociedad, 51(2), 595-618. https://doi.org/10.5209/rev_POSO.2014.v51.n2.43561
Issue
Vol. 51 No. 2 (2014)
Section
Miscelaneus

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