Giosa, Roberto. 2022. Peter Hupe (editado por), 2019: Research Handbook on Street-level Bureaucracy: The Ground Floor of Government in Context, Cheltenham, UK and Northampton, USA, Edward Elgar Publishing. 544 pp. Política y Sociedad 59, 2, e80453. DOI:https://doi.org/10.5209/poso.80453