F. . Araújo Calarge y J. . Rinaldo Cristan Papa, «An empirical study of a quality cost system implementation: case study in a Brazilian machine tools manufacturer», Cuad. estud. empres., vol. 17, pp. 55–73, ene. 2007, Accedido: nov. 24, 2024. Disponible en: https://revistas.ucm.es/index.php/CESE/article/view/CESE0707110055A